Chatbot
A chatbot is a software application designed to simulate conversations with human users, often used for customer service and support.
What is a chatbot?
A chatbot is a software program created to simulate conversations with human users, typically through text or voice interactions. They are commonly used in customer service to provide quick responses to frequently asked questions, helping businesses manage large volumes of inquiries efficiently.
How does a chatbot benefit businesses?
Chatbots benefit businesses by offering 24/7 customer support, reducing wait times, and freeing human agents to focus on more complex issues. They can handle multiple conversations simultaneously, providing consistent and on-brand communication, which enhances customer satisfaction and loyalty.
What are the key features of a chatbot?
Key features of chatbots include automated responses, natural language processing, and integration with various platforms. They can be programmed to handle simple queries or more complex interactions, depending on the business needs. Chatbots can also be updated regularly to improve their accuracy and effectiveness.
Automate up to 80% of incoming customer questions
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