A Neople is the digital colleague of your customer service and claims department. Your Neople takes in the claim, requests missing photos and details, explains the cover according to the policy and processes policy and address changes. We build, you approve, and our specialists always keep an eye on things.
Contact, premium and claims handling decide whether customers recommend you. A claim that waits for days costs points straight away.
One stormy night or the switching season at the end of the year, and your inbox doubles. Onboarding extra people doesn’t happen that fast.
Policyholders and advisers email about the same policy. Both expect a quick answer, with the right details included.
Half the work is figuring out what the policy says. The other half is completing the claim, processing the change or updating the customer. That’s where your Neople makes the difference.
Good morning. Last week: 1,940 questions, 70% handled on my own. After Tuesday’s storm, claims were the biggest group.
The home insurance terms change on 1 January. Can someone send the new version?
Thanks. Read it. From now on I’ll explain the cover with this.
Good morning. Last week: 1,940 questions, 70% handled on my own. After Tuesday’s storm, claims were the biggest group.
The home insurance terms change on 1 January. Can someone send the new version?
Thanks. Read it. From now on I’ll explain the cover with this.
Iris · email
A leak at my upstairs neighbors damaged my ceiling and laminate floor. Is this covered?
Emma (Neople) · internal note
Policy found: contents and buildings, all-risk. Photos are in. Do we recover this from the neighbors’ insurer or pay out ourselves first? Claim parked. @Anna, can you take a look?
Anna · internal note
Pay out ourselves first and recover afterwards. Schedule a loss adjuster for the ceiling.
Emma (Neople) · internal note
Thanks. Loss adjuster scheduled and customer updated on the next steps. I’ll remember this for leaks from neighbors.
Iris · email
A leak at my upstairs neighbors damaged my ceiling and laminate floor. Is this covered?
Emma (Neople) · internal note
Policy found: contents and buildings, all-risk. Photos are in. Do we recover this from the neighbors’ insurer or pay out ourselves first? Claim parked. @Anna, can you take a look?
Anna · internal note
Pay out ourselves first and recover afterwards. Schedule a loss adjuster for the ceiling.
Emma (Neople) · internal note
Thanks. Loss adjuster scheduled and customer updated on the next steps. I’ll remember this for leaks from neighbors.
Iris · email
A leak at my upstairs neighbors damaged my ceiling and laminate floor. Is this covered?
Emma (Neople) · internal note
Policy found: contents and buildings, all-risk. Photos are in. Do we recover this from the neighbors’ insurer or pay out ourselves first? Claim parked. @Anna, can you take a look?
Anna · internal note
Pay out ourselves first and recover afterwards. Schedule a loss adjuster for the ceiling.
Emma (Neople) · internal note
Thanks. Loss adjuster scheduled and customer updated on the next steps. I’ll remember this for leaks from neighbors.
Your Neople takes in the claim, requests photos, invoices and the claim form and prepares the file for the claims handler.
“Am I covered?” An answer based on this policy and these terms, not a generic FAQ. When in doubt, your claims handler decides.
Where is my claim, when is the loss adjuster coming, when will it be paid out? Your Neople checks the claims system and updates the customer.
A move, a new car, a change in household or extra cover. Your Neople processes the change and prepares the new policy schedule.
Why the premium went up, changing a payment term or a cancellation within the terms. Explained and processed.
Advisers request policy details, quotes and the status of a claim. Your Neople gives them the right answer quickly, with the same response time as for customers.
A death, personal injury, a rejection or a complaint. Your Neople recognizes it and hands over the conversation, with the full file attached.
Your Neople reads the policy and terms, checks the claim file and processes changes. Within the limits you set. Is your system not listed? Then we build the integration via API.
View all integrations
GenesysContact center
HappyBed grew so fast that the inbox was holding back growth: customers emailed five times and got the same answer three times. With Neople Anne, the team now translates, suggests and automates the questions that keep coming back. Three people do the work that four used to be too few for.
“Our customer service has become about three times as effective. Come and spend a day with us and see for yourself.”
We provide a DPA, sub-processor list and security documentation and help with your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your tickets by topic and together choose the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team checks every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
Automated where it can be, human where it counts, and managed from start to finish.
