A Neople is the digital colleague of your customer service and back office. It explains the monthly instalment and adjusts it, processes moves and meter readings, and prepares the bill. In email and in your own systems. We build, you approve, and our specialists always keep an eye on things.
An email reply takes days. Customers call anyway, your team handles the same question twice, and the score drops with it.
Monthly instalment, meter reading, moving, billing and cancelling. Most of your inbox, and the same digging every time.
CRM, billing and the helpdesk. For every change your agent clicks through several screens, and after the reply it still has to be processed.
Explaining why the monthly instalment goes up is half the work. The other half is adjusting it, processing the move or correcting the meter reading. That’s where your Neople makes the difference.
Good morning. Last week: 2,310 tickets, 72% handled on my own. Meter readings and monthly instalments were the top two.
Rates change on 1 January. Can someone send the new rate card?
Thanks. Read it. I’ll calculate with these from now on.
Good morning. Last week: 2,310 tickets, 72% handled on my own. Meter readings and monthly instalments were the top two.
Rates change on 1 January. Can someone send the new rate card?
Thanks. Read it. I’ll calculate with these from now on.
Mark · customer
Hi, my monthly instalment was just raised to €198. Can it go back to €150?
Emma (Neople) · internal note
Based on usage, €175 fits better. €150 is outside the rules. Ticket parked. @Anna, OK with €175?
Anna · internal note
Yes, €175 is fine. Do explain to the customer why.
Emma (Neople) · internal note
Thanks. Instalment adjusted to €175 and the explanation has been sent.
Mark · email
Hi, my monthly instalment was just raised to €198. Can it go back to €150?
Emma (Neople) · Chatter post
Based on usage, €175 fits better. €150 is outside the rules. Case parked. @Anna, OK with €175?
Anna
Yes, €175 is fine. Do explain to the customer why.
Emma (Neople) · Chatter post
Thanks. Instalment adjusted to €175 and the explanation has been sent.
Mark reported via email
Hi, my monthly instalment was just raised to €198. Can it go back to €150?
Emma (Neople) private note
Based on usage, €175 fits better. €150 is outside the rules. Ticket parked. @Anna, OK with €175?
Anna private note
Yes, €175 is fine. Do explain to the customer why.
Emma (Neople) private note
Thanks. Instalment adjusted to €175 and the explanation has been sent.
From sorting and preparing a draft reply to a fully handled email. That brings response time down from days to hours.
The number 1 question. Your Neople explains why the amount changes, based on usage and rates, and adjusts it within the limits you set.
What does 1 January 2027 mean for this customer, with these panels and this contract? An answer per customer situation, not a generic FAQ.
Date, readings, EAN, final bill and new monthly instalment. Your Neople validates the readings and prepares the move end to end.
Reviewing annual and final bills, correcting errors and starting the refund. Within the 6 weeks the ACM requires.
Renewing, switching to dynamic, explaining hourly prices and calculating the termination fee under the new rules of the Energy Act.
Reminders, payment plans and the notification to the municipality, step by step according to the rules. Signs of money worries go straight to your team.
A death, debt counselling or a customer who has had enough. Your Neople recognises it and hands over the conversation, with all the context.
Your Neople reads usage and rates, adjusts the monthly instalment in your billing system and processes the move. Within the limits you set. Is your system not listed? Then we build the integration via API.
View all integrations
HappyBed grew so fast that the inbox held back its growth: customers emailed five times and got the same answer three times. With Neople Anne, the team now translates, suggests and automates the questions that keep coming back. Three people do the work that four used to be too few for.
“Our customer service has become about three times as effective. Come and spend a day with us and you’ll see it for yourself.”
We provide the DPA, subprocessor list and security documentation, and help you think through your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your contacts by topic and together pick the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team reviews every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
In 30 minutes we show how your Neople handles questions about monthly instalments, meter readings and moving, in your own systems.
