A Neople is the digital colleague of your customer service. It looks up the parking session, checks the payment and prepares the refund or licence plate change. Day and night, for every location. We build, you approve, and our specialists always keep an eye on things.
Charged twice, the wrong rate or a fine. Most questions are about getting money back.
A barrier that won’t open doesn’t wait until Monday. Neither does a customer.
Every car park has its own rates and terms. Your team has to know them all.
Your Neople looks up the parking session in your parking system, checks the payment and makes the correction. Day and night, for every location.
Good morning. Last week: 730 tickets, 79% handled on my own. Double charges and licence plates were the top two.
The Centrum car park has a new rate from Monday. Can someone send the rate card?
Thanks. Read it. I’ll calculate with these from Monday.
Good morning. Last week: 730 tickets, 79% handled on my own. Double charges and licence plates were the top two.
The Centrum car park has a new rate from Monday. Can someone send the rate card?
Thanks. Read it. I’ll calculate with these from Monday.
Ruben · email
I had a reservation, but the barrier didn't recognise my licence plate. I paid €18 at the machine.
Emma (Neople) · internal note
Reservation found, licence plate matches and the €18 payment is in SKIDATA. May I refund this amount? Ticket parked. @Anna, can you take a look?
Anna · internal note
Yes, refund it. The reservation was already paid.
Emma (Neople) · internal note
Thanks. €18 refunded and customer notified. I'll remember this for licence plate errors on reservations.
Ruben · email
I had a reservation, but the barrier didn't recognise my licence plate. I paid €18 at the machine.
Emma (Neople) · internal note
Reservation found, licence plate matches and the €18 payment is in SKIDATA. May I refund this amount? Ticket parked. @Anna, can you take a look?
Anna · internal note
Yes, refund it. The reservation was already paid.
Emma (Neople) · internal note
Thanks. €18 refunded and customer notified. I'll remember this for licence plate errors on reservations.
Ruben · email
I had a reservation, but the barrier didn't recognise my licence plate. I paid €18 at the machine.
Emma (Neople) · internal note
Reservation found, licence plate matches and the €18 payment is in SKIDATA. May I refund this amount? Ticket parked. @Anna, can you take a look?
Anna · internal note
Yes, refund it. The reservation was already paid.
Emma (Neople) · internal note
Thanks. €18 refunded and customer notified. I'll remember this for licence plate errors on reservations.
Charged twice or paid too much. Your Neople checks the session and the payment, and prepares the refund.
New car, lease car or a typo. Updated in the account right away, so the barrier opens again.
A different date or arriving later. Terms checked, change processed, confirmation sent.
Taking out, cancelling, renewing or adding a second licence plate. Explained and processed according to your terms.
Opening hours, maximum height, charging points and rates. The right answer for every car park.
An invoice for a session, a consolidated invoice for the business or a copy of the receipt. Sent right away.
Someone stuck at the barrier, damage to a car or a disputed fine. Your Neople passes it on right away, with all the context.
A barrier that won’t open, a double transaction or a subscription change. Your Neople looks up the transaction and handles it. Is your system not listed? Then we build the integration via API.
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AdyenPayments
SalesforceCRM
Around matches, questions pour in via email, chat and WhatsApp. At PSV, Neople Frits prepares replies in the club’s tone, even for tricky complaints. A short note is enough to steer a reply. That leaves the team time for everything else.
“Thanks to Frits, we reply quickly in the same tone. Frits often suggests better replies than we would come up with ourselves.”
We provide a DPA, sub-processor list and security documentation and help with your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your contacts by topic and together choose the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team checks every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
Automated where it can be, human where it counts, and managed from start to finish.
