A Neople is the AI colleague of your contact centre. It prepares answers to frequently asked questions per desk, from civil affairs to Wmo, so your staff help residents faster and more personally. We build, you approve, and our specialists always keep an eye on things. ISO 27001 certified and ready for EU AI Act legislation.
The rest are transferred or called back. For the resident, that feels like being passed from pillar to post.
Case system, knowledge base, taxes and more. Your agent is searching instead of helping.
At fixed moments the questions pour in. Staffing stays the same.
Residents don’t choose their municipality, so every contact has to be right the first time. Questions come in at different places: at the contact centre, via the website, by email or in the case system, and every topic has its own rules and sources. That’s why we set it up per desk, and where needed separately per channel or department.
Good morning. Last week: 960 questions, 69% answered on my own. Waste and passport applications were the top two.
I don't have next year's waste collection calendar yet. Can someone share it?
Thanks. Read it. From now on I answer collection questions with this.
Good morning. Last week: 960 questions, 69% answered on my own. Waste and passport applications were the top two.
I don't have next year's waste collection calendar yet. Can someone share it?
Thanks. Read it. From now on I answer collection questions with this.
Fatima · website chat
My bulky waste was out on time this morning, but it wasn’t collected. What should I do?
Emma (Neople) · internal note
Found an appointment for today, Parkstraat. Do we schedule a new collection day or does the resident need to register again? Request parked. @Anna, can you take a look?
Anna · internal note
Schedule a new collection day. No need to register again.
Emma (Neople) · internal note
Thanks. New collection day scheduled and resident notified. I’ll remember this for missed collections.
Fatima · website chat
My bulky waste was out on time this morning, but it wasn’t collected. What should I do?
Emma (Neople) · internal note
Found an appointment for today, Parkstraat. Do we schedule a new collection day or does the resident need to register again? Request parked. @Anna, can you take a look?
Anna · internal note
Schedule a new collection day. No need to register again.
Emma (Neople) · internal note
Thanks. New collection day scheduled and resident notified. I’ll remember this for missed collections.
Fatima · website chat
My bulky waste was out on time this morning, but it wasn’t collected. What should I do?
Emma (Neople) · internal note
Found an appointment for today, Parkstraat. Do we schedule a new collection day or does the resident need to register again? Request parked. @Anna, can you take a look?
Anna · internal note
Schedule a new collection day. No need to register again.
Emma (Neople) · internal note
Thanks. New collection day scheduled and resident notified. I’ll remember this for missed collections.
Moving, applying for a passport or driving licence, BRP extract, making an appointment.
Household help, mobility aids, personal contribution, status of a request.
Applying for social assistance, special assistance, payment dates, reporting a change.
Environmental permit, dormer window, tree felling permit, status of an application.
Reporting nuisance or illegal construction, inspection after a permit, status of an enforcement request, event permit.
WOZ value, tax remission, payment plan, filing an objection.
Collection days, bulky waste, public space reports, broken street light.
A resident in distress, a complex debt situation or a complaint. Your Neople recognises it and passes it on to your staff, with all the context.
Your Neople pulls the status from the case system, uses your website and regulations as sources and prepares the answer in your contact centre environment. Is your system not listed? Then we build the integration via API.
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sAmmIe supports the province’s staff with questions about the nitrogen programme. sAmmIe pulls the right information from policy documents, websites and other sources, always includes references and says so honestly when the answer is missing. Residents’ privacy stays protected and people come before technology.
We provide a DPA, sub-processor list and security documentation and help with your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your contacts by topic and together choose the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team checks every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
Automated where it can be, human where it counts, and managed from start to finish.
