A Neople is the digital colleague of your reservations team and front desk. It answers guests in their own language, processes changes in your PMS and prepares requests for the right team. In your hotel’s tone. We build, you approve, and our specialists always keep an eye on things.
Parking, breakfast, check-in time, wifi. A hundred times a day, on every channel.
WhatsApp, email, Booking.com, phone and chat. Context gets lost between shifts.
Guests who don’t hear quickly whether they can check in early don’t book the extra. Or they book somewhere else.
Your Neople answers the guest in their own language and channel, reads the reservation in your PMS and prepares the change. Your front desk has time left for the guest at the counter.
Good morning. Last week: 880 questions, 76% handled on my own. Late check-out and parking were the top two.
I don’t have the new winter breakfast menu yet. Can someone send it?
Thanks. Read it. I’ll answer dietary questions with this from now on.
Good morning. Last week: 880 questions, 76% handled on my own. Late check-out and parking were the top two.
I don’t have the new winter breakfast menu yet. Can someone send it?
Thanks. Read it. I’ll answer dietary questions with this from now on.
Joost · email
We've been married for 25 years and are staying with you on 14 February. Can we upgrade to a suite?
Emma (Neople) · internal note
Booking found in Mews, a suite is available. Do we offer the upgrade for a surcharge or give it as a gift? Ticket parked. @Anna, can you take a look?
Anna · internal note
Upgrade for half the surcharge, plus a bottle of bubbly in the room.
Emma (Neople) · internal note
Thanks. Offer sent and a note for reception added in Mews. I'll remember this for anniversaries.
ZendeskJoost · email
We've been married for 25 years and are staying with you on 14 February. Can we upgrade to a suite?
Emma (Neople) · internal note
Booking found in Mews, a suite is available. Do we offer the upgrade for a surcharge or give it as a gift? Ticket parked. @Anna, can you take a look?
Anna · internal note
Upgrade for half the surcharge, plus a bottle of bubbly in the room.
Emma (Neople) · internal note
Thanks. Offer sent and a note for reception added in Mews. I'll remember this for anniversaries.
Another date, an extra night or a different room type. Availability and rate checked, change processed in your PMS.
Your Neople reads the rate and the cancellation rules, explains what the guest gets back and processes it.
Parking, breakfast, check-in time, pets, getting there. A hundred times a day, in every language, always the same good answer.
Availability checked, the surcharge explained and the request added to the reservation.
An invoice in a company name, a correction or a copy of the bill. Sent directly from your PMS.
A birthday, a baby cot or a table in the restaurant. Noted in the reservation and passed on to the right team.
A complaint during the stay, a group booking or a regular guest with a request. Your Neople recognises it and hands it over to your team.
Your Neople looks up the reservation, processes the booking change and answers questions before and during the stay. Directly in your own systems. Is your system not listed? Then we build the integration via API.
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The Social Hub is growing with hubs across Europe, and with it the questions in every language. Neople Taylor works in Zendesk and the PMS, looks up the information the team used to have to find in several systems, and prepares a reply in the brand’s tone. From parking to check-in times: guests no longer wait 24 to 48 hours.
“With a Neople, our team can put time and energy into the guest conversations that really matter.”
We provide a DPA, sub-processor list and security documentation and help with your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your contacts by topic and together choose the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team checks every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
Automated where it can be, human where it counts, and managed from start to finish.
