Up to 80% automation that's
100% under your control

You test it first. You set the topics it handles and the ones it doesn't. You see every response it's given. And if anything's off, you change it (or roll it back) in minutes. The honest answer is: you're not handing control to the AI right away.

You're setting the boundaries, and the AI (your Neople) works within them. That's the whole point. And for anything compliance-related — ISO 27001, GDPR, EU data residency, the AI Act, it's already done. Hand it to your legal team. They'll be fine.

That's exactly what the testing environment is for. Before any workflow goes live, you run it on dummy data: real ticket scenarios, fake customers. You see exactly how Neople responds before a single real interaction goes through it. Nothing reaches your customers until you've signed off on it.

And if something slips through after go-live, you'll see it in the ticket history. Fix the workflow, update it, and it's sorted. No waiting around for the next ticket to go through.

Yes — and most teams do, especially at the start. You decide which ticket types your Neople takes on and which ones stay with your human agents. Some teams start narrow (WISMO only, for example) and expand as confidence builds. Others go broader from day one. Either way, you're drawing those lines, not us.

Yes. Neople lets you select the underlying AI model that powers your agent , so you're working with the right tool for your ticket types, not whatever default someone else decided on. Different models handle different kinds of questions better. A workflow built around complex, nuanced customer queries has different requirements than one handling high-volume, repetitive WISMO tickets. You pick what fits.

Neople is ISO 27001 certified, GDPR compliant, and offers EU data residency. It's also ready for the EU AI Act coming into force in 2026. The compliance documentation is already done, hand it to your legal team and they'll have what they need.