AI agent for customer service

Product questions

Returns and refunds
How-tos
FAQs
WISMO
Product questions

automatically handled

Neople are digital cowokers who take over the repetitive customer questions. Automate up to 80% of your incoming customer questions with a Neople on your team.

No support agent should answer the same question 50+ times a day

We have the not-so-radical belief that no human should have to answer the exact same questions day in, day out. Work can be more joyful when support agents are freed up to handle the questions that need that extra human touch and a bit of creative problem-solving.

No more repetitive work

Neople live for routine support work

Within 30 minutes, they can get to work doing the grunt work your team hates.

Automate

Neople automate your most repetitive questions

Your Neople can confidently handle up to 80% of your incoming customer questions. Finally, support optimization made simple.

WISMO
Returns and refunds
Bookings
How-tos
Billing questions
Payments
Size and stock
Instructions
Act

Neople perform approved support actions

Your Neople can automatically provide pre-approved solutions to some of your most common tickets. Cut down on support workload.

Update order
Update account
Change shipment info
Replace  faulty item
Returns and refunds
Make a booking
Automating the basics pays off

Neople show ROI within minutes, not weeks

Neople work in over 125+ support teams, saving them time, money, and creating a more joyful work environment.

80%
Incoming questions automated
-35%
Time spent per ticket
+10%
CSAT increase

AI support in your favorite tools

Your Neople can handle questions, information, and tasks coming from all of the tools your team already knows.

Inriver
Product feeds
Channable
Product feeds
Tracey
Parcel
Afas Repay
Other
Sylius
OMS
Lightspeed
OMS
Fieldbuddy
OMS
ChannelEngine
OMS
Afas
OMS
Shopctrl
Contact centers
OMS
Helpscout
Contact centers
Genesys
Contact centers
Returnless
Returns
Discord
Chat environments
UPS
Parcel
DHL
Parcel
Google Chat
Chat environments
Front
Contact centers
Knowledge extraction
Salesforce
Contact centers
Monta
OMS
Magento
OMS
Mews
OMS
Other
PostNL
Parcel
Telegram
Chat environments
Telegram
Chat environments
Gorgias
Contact centers
CM.com
Contact centers
Afosto
OMS
Shopify
OMS
Trengo
Contact centers
Logic4
OMS
Sherpa
OMS
FedEx
Parcel
DPD
Parcel
Freshdesk
Contact centers
Slack
Chat environments
Belco
Contact centers
WooCommerce
OMS
Netsuite
OMS
Firmhouse
OMS
WhatsApp
Chat environments
Teams
Chat environments
Hubspot
OMS
Zendesk
Contact centers
Stocky
OMS
Picqer
OMS
Data and security

Neople are always secure
and compliant

Neople work with trust, transparency, and control when it comes to your company and customer data.

ISO certified 27001
Neople comply with GDPR regulations
Option to house your data in the EU
Transparent decision-making compliant with the EU AI Act 2026

Here’s how e-commerce businesses and retailers work with Neople

Neople collaborate with teams responsible for high-quality support at leading brands.

Neople are loved by their colleagues

Don’t just take our word for it. Here’s what support teams have to say about working with a Neople.

"With Frits' help, we can quickly prepare our responses in the same tone of voice. Since we don't have to formulate all these answers ourselves and only need to check what Frits has prepared, it saves us a lot of time and effort."
Suze van der Zanden
Ticketing lead, PSV
"With Stev, the Average Handling Time (AHT) simply goes down because agents spend less time searching for information.”
Myrthe Kos
Customer Care Lead, Stoov
"I’ve gone from four part-time people to one part-time person. I just wanted to be less dependent on people, and it’s turned out even better than that. It all went very fast."
Sieger Koeman
Owner, Koeman Flowerbulbs

Automate up to 80% of incoming customer questions

Put a Neople on your most repetitive questions to save your team time and redicscover more joy in your customer interactions.

Book a free demo
80%
80%
Routine Work
High-Impact Work