Get a digital colleague in your support team
Three plans, priced on the tickets your Neople handle. Pick the one that matches your volume and how much you want us to run for you.
Great for support teams where we help you put the top workflows live.
Great for teams that want us to keep running and optimizing every workflow.
Great for teams with custom volume that want the plan built around their setup.
Trusted by leading European brands
Frequently asked questions
Want to know more about how our plans work?
Get in touch →What's included in a ticket?
A ticket is a ticket, exactly as you know it: one customer request, from first message to resolution. Within a single ticket, your Neople can send up to three messages, averaged over all tickets.
How do you decide which workflows to build first?
We start by analyzing your ticket history to see what your customers actually contact you about and how those requests break down by category and volume. From there we identify where automation will free up the most time for your team, and we set up those workflows together with you. It means you're not building everything at once. You're starting where the return is biggest, and expanding from there.
How quickly can we go live?
Some customers are live within a week, fully connected to the systems they already use: your helpdesk, your knowledge base, and the tools your team works in every day. Because your Neople is trained on your own content and past conversations, it starts handling real tickets straight away rather than sitting in a long pilot phase. You'll see value from day one, and the results compound as your Neople learns.
What is the managed service?
Our managed service means you're never left to figure it out alone after go-live. We continuously measure how your workflows are performing, spot where your Neople can take on more, and optimize as your business, products, and customer questions change. You have direct access to our team of specialists, who work alongside yours to keep improving your customer service, so your setup keeps getting better instead of standing still.
How much can I automate?
That depends on your business, your ticket mix, and the types of workflows you have in place. For some of our customers we automate up to 80% of incoming tickets; for others the share is lower, usually because their questions are more complex or require human judgment.
Ready to meet your first AI colleague?
Automated where it can be, human where it counts, and managed from start to finish.
