Neople in your team

We're one of Europe's first AI startups, up and running since January 2023. Since then we have resolved tens of millions of tickets for leading brands. Our digital colleagues, Neople, take on the repetitive work so your team has more time for the fun parts, and for what actually matters.

Neople are changing the way we work

We deliver digital colleagues that take on repetitive workflows. Neople aren't chatbots or virtual assistants, they're colleagues you can fully train. They connect to your tools, learn your workflows, and handle recurring work at a human level and in your brand voice.

Complaints and warranty

Last updated today, 17.45 by Denise

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Description

Your Neople reads this to decide when this skill runs.

Complaint about product quality, a defective or damaged item, and warranty claims.

Always on

Always apply to steps with this topic.

Topics

support ×

+ topic

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Scope: you handle complaints and warranty claims: complaints about quality, a defective or damaged item, and warranty. Always show understanding and a sincere apology.

How to work

•

Follow the complaints procedure from the knowledge base. Never end without an answer.

•

Is it about a specific order? Look it up with Get order to find the item and the order.

•

Resolution order: 1) repair, 2) replacement, 3) refund. For a repairable defect, offer repair first.

•

Never promise discounts or compensation yourself. A colleague decides on any compensation.

Replies per situation

No photo sent yet: "So sorry your item isn't right, my sincere apologies. Could you send a clear photo of the problem plus your order number?"

Knowledge 2

Actions +

Instructions 2

Web search +

Two colleagues working together on their laptop

How do we do that?

Together with you, and no engineer required. With Neople Studio you get full transparency and control over what your Neople does. We set your Neople up together by adding the right knowledge, and you see at a glance which actions were taken. It all happens securely and compliantly: your data stays in Europe, encrypted and fully GDPR and ISO 27001 proof.

Trusted by fast-growing companies

Chalets Plus, The Little Green Bag, fietsenwinkel.nl, Trust, Parkos and Shoeby: these European companies already work with a Neople and were able to scale up fast. The result? Time saved, fewer manual tasks, and smooth, on-brand customer experiences.

Manifesto

Work that brings joy

A new kind of work starts here

We believe technology should make our lives easier, more creative, more connected, and yes, more joyful.

Today's workplaces are cluttered with tools and bogged down by repetitive tasks. We see a better future: one where digital coworkers handle the busywork so people can thrive.

Neople are not AI tools. They're teammates, work besties, partners. And they're here to bring the joy back to work.

Mission

Creating the best digital coworker

Not just AI agents, truly collaborative and personable colleagues

Our mission is simple: to create the best digital coworker. One that fits right into your team, learns how you work, and takes care of the work that no longer needs a human touch.

Creating the best digital coworker means that your people can focus on what matters most.

Vision

Elevate and challenge

A world of Neople

We envision a world where humans and technology collaborate effortlessly. Where every team has the freedom to create, connect, and problem-solve, without being overwhelmed by manual tasks.

AI doesn't just automate and speed up, but elevates and challenges us to show up more as our best selves.

Built for how your team really works

Collaborative AI, not cold automation

Connect your Neople to the tools you already work in. No need to learn another platform.

Personality meets productivity

Every Neople is unique, reflecting your brand's tone, voice, and values.

Control with quality

You're always in control: adjust tone, edit tasks, and see exactly how your Neople thinks.

Focus on joy at work

By eliminating repetitive tasks, Neople free up time for real human connection and creativity.

The Neople story

January 2023

Neople founded

Established in the Netherlands by Hans de Penning, Bas Ploeg, Job Nijenhuis, and Menno Zevenbergen, Neople was created to develop AI digital coworkers that enhance human productivity.

June 2023

Secured €1.5M seed funding

Raised €1.5 million from Peak Capital and Curiosity to expand the team and advance generative AI technology for digital coworkers.

January 2024

Celebrated 1st anniversary

Marked one year of innovation with over 50 clients, including Vitaminstore and PSV, and a team expansion from 0 to 26 employees.

June 2024

Raised €6M for international expansion

Secured €6 million in funding from Newion and Simon Capital to enter the German market and establish the first AI training center for digital coworkers.

September 2024

Opened the Berlin Neople office