Most AI tools give you software and documentation. Neople gives you a team. We set up your first workflows, make sure results are showing in week one, and stick around long after go-live.
A clear path to success
Buying AI software and being successful at implementing AI in your customer support are two different things. Our managed service closes that gap. You get a dedicated product specialist who builds and tunes your Neople, and a dedicated CSM who makes sure it keeps paying off. Same two people, every step of the way.
01
We set up your account, connect your helpdesk, and agree together which customer questions your Neople start with. Your IT and security requirements are handled here, before anything goes live.
02
We read through your real ticket history to find what your customers actually ask about most, and where the volume sits that's worth automating first. You get the breakdown before we build anything.
05
Every month we review what your Neople handled, where they handed over, and which procedure to sharpen or add next. Then we do the work, and report back to your stakeholders.
06
We watch answer quality, handover reasons and system errors, and we flag problems to you before your customers do.
03
We write the first procedures with your team, based on how you actually answer today, including the exceptions and the tone you use. Nothing goes live until you sign off.
04
We connect your helpdesk, order and back-office systems, work through the edge cases with your IT team, and document what was built so your own people can maintain it.
Here's a little more detail on some of the most important topics that come up.
Increase customer satisfaction and make your support team’s jobs more fun. Meet Bob, Emily, or Max and find out how they can help you scale support.
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