Most AI tools give you software and documentation. Neople gives you a team. We set up your first workflows, make sure results are showing in week one, and stick around long after go-live.
Buying AI software and being successful at implementing AI in your customer support are two different things. Our managed service closes that gap. You get a dedicated product specialist who builds and tunes your Neople, and a dedicated CSM who makes sure it keeps paying off. Same two people, every step of the way.
We set up your account, connect your helpdesk, and agree together which customer questions your Neople start with. Your IT and security requirements are handled here, before anything goes live.
We read through your real ticket history to find what your customers actually ask about most, and where the volume sits that's worth automating first. You get the breakdown before we build anything.
We write the first procedures with your team, based on how you actually answer today, including the exceptions and the tone you use. Nothing goes live until you sign off.
We connect your helpdesk, order and back-office systems, work through the edge cases with your IT team, and document what was built so your own people can maintain it.
Every month we review what your Neople handled, where they handed over, and which procedure to sharpen or add next. Then we do the work, and report back to your stakeholders.
We watch answer quality, handover reasons and system errors, and we flag problems to you before your customers do.
Before anything is automated, we get under the hood: your processes, your policies, your edge cases.
Most businesses don't have perfectly documented processes. We structure your knowledge so your Neople can reason, respond, and act.
We design the escalation logic and guardrails that keep your Neople operating safely and correctly, every time.
We monitor conversations, catch what isn't working, and fix it. Proactively.
Here's a little more detail on some of the most important topics that come up.
Everything from setup to go-live. And beyond. We start by learning how your business works: your processes, your policies, your edge cases. Then we build your first workflows end to end, connect your tools, structure your knowledge base, and make sure everything is tested and working before a single customer sees it. Once you're live, we don't disappear. We monitor performance, improve what isn't working, and expand into new workflows until your support team is fully AI-first. You're never handed a tool and left to figure it out alone.
Yes, but the level of support is different, and it's worth knowing what you're getting before you choose.
On the Core plan, we get you set up and confident from day one. That means onboarding, training for your team, and we build your first three workflows together — your highest-volume ticket types, fully functional and live before the week is out. From there, the product is yours to grow. You have everything you need to build additional workflows yourself, and we're there if you get stuck.
On the Max plan, we stay in it with you for the long haul. There's no cap on the number of workflows we set up. We build as many as your business needs, progressively. We monitor performance, improve what isn't working, and proactively expand your automation scope over time. We also train your team as your use of Neople grows — tailored to where you are and where you're headed.
Your first workflow (your highest-volume ticket type) is live and handling real customers before the end of week one. That's not a goal. It's what we commit to from day one. More complex or custom workflows take longer, but we build those progressively, one by one, so you're seeing results long before everything is automated. You don't need the full picture sorted before you start winning.
Yes and for most customers, that's exactly how it goes. Our managed service means we set up your first workflows end to end. We start with your highest-volume tickets, get them live and working, and make sure everything is tested before a single customer sees it. You stay in the loop throughout. Nothing goes live until you say so. If you'd rather do it yourself, the templates and two-view builder make that straightforward too. Either way, you're not doing this alone.
Most businesses we work with are in exactly that situation. Processes live in people's heads, in Slack threads, in the way things have always been done. That's fine. It's part of why we're here. We map how your team actually handles things today and translate that into structured workflows your Neople can execute correctly. Getting your operations AI-ready is part of the service, not a prerequisite for it.
You can do it yourself. The product is built so you don't need a developer to get started. But the difference between buying a tool and actually getting to 80% automation is everything that happens in between. Most teams that try to implement AI alone get stuck on process documentation, integration setup, edge case handling, and keeping the team motivated to give feedback over time. We've done this across hundreds of support teams. We know where it goes wrong, and we make sure it doesn't go wrong for yours. The managed service isn't an add-on. It's how you get to the results you actually bought this for.
Automated where it can be, human where it counts, and managed from start to finish.
