Managed service

True team work to hit your automation goals this quarter

Most AI tools give you software and documentation. Neople gives you a team. We set up your first workflow, make sure results are showing in week one, and stick around long after go-live.

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Most vendors hand you a tool and wish you luck. Here's what we do instead.

First workflow live by Friday

We start with your highest-volume tickets and get them automated and working from day one. Your processes, your tone of voice, your integrations. All set up before the week is out.

Translate your work into words

We map your policies, edge cases, and knowledge base into structured workflows the AI can execute correctly and safely.

Track numbers you can show off

We monitor every conversation, catch what isn't working, and fix it. Resolution rates go up. Edge cases get handled. Your team stops firefighting and starts reviewing.

Optimize, improve, and expand

As your business grows, your Neople grows with it. We proactively expand to new workflows, handle the cases the AI can't yet resolve, and keep your automation scope moving forward.

Working with Neople

We learn how your business actually works

Before anything is automated, we get under the hood. Your processes, your policies, your edge cases — we map how your team handles things today so your Neople handles them the same way tomorrow.

We make your knowledge AI-ready

Most businesses don't have perfectly documented processes. That's fine — it's part of why we're here. We structure and organise your knowledge base so your Neople can reason, respond, and act.

We build your first workflows together

We start with your highest-volume tickets — WISMO, returns, FAQs — and get them live, tested, and working before the end of week one. You see every step. Nothing goes live until you say so.

We create the rules, and make sure they hold

We design the rules, escalation logic, and guardrails that keep your Neople operating safely and correctly. Your compliance team gets what they need. Your customers get the right answer. Every time.

We expand into what makes your business unique

Once the common workflows are running, we move into the more complex, specific ones. The edge cases. The niche flows. The things that make your support operations different.

We stay close and keep improving

We don't disappear after go-live. We monitor conversations, catch what isn't working, and fix it. Proactively.

Ready to get started?

This is what working with us looks like. Want to see it in action?

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