Neople B.V. and all its affiliated companies (“Neople”, “we”, “us ” or “our”) takes careful handling of your (“User” or “you”) personal data very seriously. As a data processor for the processing of your personal data, we ensure that your personal data is handled and protected with the utmost care. Neople complies with applicable laws and regulations, of which the General Data Protection Regulation (GDPR) is the most important.
Please read this privacy statement (“Privacy Statement”) before you use the Neople services (“Services”) consisting of: the website neople.io (“Website”) and the plugin(s) installed in your work environment that facilitate conversations with a Neople (“Plugin”, “a Neople”, “your Neople”) (Website and Plugin together “Platform”). By using the Services through the organization you work for (“Contractor”) you agree to the contents of this Privacy Statement.
Through this Privacy Statement, you are provided an insight into the data we collect, why we collect this data and what we do with this data.
To provide the Services and allow you to have conversations with your Neople, we process personal data on the grounds and for the purposes as set out below.
Neople acts as a data processor, while the Contractor acts as data controller. We have made a data processing agreement between Neople and the Contractor. Therefore, we rely on the legal grounds that the Contractor has determined for the personal data we process.
B. The data we process, and the purposes for processing
We process the following data to provide the Services. If you do not wish to provide (some of) this information, you will not be able to use (part of) the Services.
We retain personal data in accordance with the data processing agreement between Neople and the Contractor, and in any case no longer than is permitted under applicable law. During the contract term between Neople and the Contractor, personal data will be retained to provide the Services. After the cancellation of the agreement with the Contractor, personal data will be returned or deleted within a period of 30 days. This period is required for fraud prevention and abuse detection, and to ensure that the full deletion and/or anonymization process has been completed. If you have any questions about the retention period of your personal data, please contact us.
Please note that Neople can keep collected data in an aggregated and anonymous form for (market) research, analysis and/or fraud protection, as long as it is guaranteed that the data cannot be traced back to a natural person anymore.
To provide the Services to you, we have engaged service providers who operate parts of the Platform. If those service providers process personal data under our agreement with them, they are listed as subprocessors and we have concluded a data processing agreement with them.
Our services are mainly managed and operated from the European Economic Area (EEA). If, however, personal data is provided to a third party outside of the EEA, this will only be done to a third party in a country which, according to the European Commission, provides a level of protection that is appropriate for personal data. If this level of protection is not adequate, Neople shall ensure that the legally required safeguards are made, such as the EU Standard Contractual Clauses.
At the time of writing this Privacy Statement, your personal data will only be transferred outside of the EEA in the context of the services provided by OpenAI OpCo LLC, Cohere Inc and Anthropic PBC. All three subprocessors are located in the United States of America and are SOC 2 compliant. We have signed a data processing agreement with them, and they all adhere to the Standard Contractual Clauses and conditions as set by the European Commission.
If you would like to receive further information about the transfer of your personal data abroad, please contact us. By using our Services, or otherwise providing information to us, you agree to the transfer of your personal data to countries outside the Netherlands.
The Website makes use of the different types of cookies listed below and for the purposes listed below:
Analytical cookies: these cookies are anonymous and allow Neople to improve the Website. These cookies collect information about the way visitors use the Website, such as information about the most frequently visited pages or the number of displayed error messages. The information collected by these cookies may not be used for marketing purposes and will not be passed on to third parties.
Session cookies: session cookies are used during your visit and are automatically deleted when you close the browser. Through these cookies we can remember which parts of our Website you viewed during a visit and we coordinate our Services accordingly.
Social media cookies: these are cookies to share the content of our Website via social media. For the functioning of these buttons social media cookies are used from the social media parties, so that they recognize you when you want to share a page of the Website. For the cookies that the social media parties place and the possible data they collect, we refer to the statements that these parties provide on their own websites.
Tracking cookies: with your consent, Neople or a third party uses tracking cookies to track your visit to the Website and possibly other websites in order to build a profile of you. These cookies may be used to show ads tailored to your preferences.
Other/unforeseen cookies: due to the way internet and websites work, Neople may not always have insight into the cookies that third parties place via our Website. This is especially the case when our web pages contain so-called 'embedded elements' (these are texts, documents, images or films that are stored with another party, but which are displayed on, in or via our Website).
We ask you kindly to notify us in case you find a cookie used on the Website that is not mentioned above.
You have the right of inspection, correction or deletion of your personal data at any time. For any of these actions please contact us via the contact details as described below. We would like to point out that, on the basis of the European privacy laws, you have the following rights: to get an explanation of what personal data of you we have and what we do with it; access to the exact personal data of you that we have; correcting erroneous data;
the removal of obsolete personal data; withdrawal of consent; and object to a particular use of your personal data. If, despite our efforts to ensure the accuracy of personal data, incorrect information is still stored, we will correct it at your request.
Please feel free to contact us in case of complaints about our processing of your personal data. In case of a complaint, we ask you to contact us via the contact details as described below. Under the European privacy legislation you also have the right to file a complaint directly with the Dutch Authority for the Protection of Personal Data (In Dutch: Autoritieit Persoonsgegevens) about the way we process personal data.
High Tech Campus 27
5656 AE Eindhoven
Chamber of Commerce number: 88911705
You can reach our information security officer by e-mail: email@example.com.