A Neople is not a shopping bot, but a colleague that does the work behind the order. It assesses returns and warranty claims with photos, creates the replacement order and updates the address before shipping. Directly in your shop, in your brand’s tone of voice. We build, you approve, and our specialists always keep an eye on things.
Most of your tickets. And every promotion brings another wave.
A broken nail or a discoloured ring. Your team assesses every photo by hand.
Product questions your team knows by heart, but types out again every time.
Where is my order, can I return this, it’s broken. Your Neople doesn’t just explain, it handles it too.
Good morning. Last week: 640 tickets, 81% handled on my own. Lots of questions about the new vitamin C serum.
Which skin types is the serum suitable for? I don't have that information yet. Can someone send the product sheet?
Thanks. Read it. From now on I use this for product advice.
Good morning. Last week: 640 tickets, 81% handled on my own. Lots of questions about the new vitamin C serum.
Which skin types is the serum suitable for? I don't have that information yet. Can someone send the product sheet?
Thanks. Read it. From now on I use this for product advice.
Lotte · email
Since I started using your new day cream, my skin is red and burning. Can I send it back?
Emma (Neople) · internal note
Order found, cream was delivered 12 days ago. With a skin reaction I don't want to advise on my own. Ticket parked. @Anna, can you take a look?
Anna · internal note
Advise her to stop using it and offer a return, even though it's opened. I'll call her tomorrow.
Emma (Neople) · internal note
Thanks. Reply sent and return label created. From now on I'll bring you in straight away for skin reactions.
Lotte · email
Since I started using your new day cream, my skin is red and burning. Can I send it back?
Emma (Neople) · internal note
Order found, cream was delivered 12 days ago. With a skin reaction I don't want to advise on my own. Ticket parked. @Anna, can you take a look?
Anna · internal note
Advise her to stop using it and offer a return, even though it's opened. I'll call her tomorrow.
Emma (Neople) · internal note
Thanks. Reply sent and return label created. From now on I'll bring you in straight away for skin reactions.
Order status, track and trace, no confirmation received. The biggest volume, and the quickest win.
Assessing the photo plus order number, then arranging a replacement, credit voucher or repair.
Hygiene exceptions, personalisation and deadlines applied consistently, and the return label sent straight away.
Within the window before the parcel leaves the warehouse. A pure action in your shop or OMS.
A leaking bottle, the wrong shade or the promised free sample that wasn’t in the box. Replacement shipment prepared straight away.
“Will it be back?”, a discount code that doesn’t work, missing loyalty points. Explained and credited.
Your Neople does the intake (product, batch, photo) and hands over the conversation. No medical advice, but all the context for your team.
Return label, replacement order, address change or crediting loyalty points. Directly in the systems your team already uses. Is your system not listed? Then we build the integration via API.
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Haarspullen first tried an AI tool on its own, without results. With Neople Hanna, Neople did the heavy lifting. Hanna works in Belco, shares track and trace and gives extra advice. Hanna only automates where the Neople is 99-100% certain. Average response time went from 18 to 10 hours in one month.
“Even when it’s busy, Hanna stays friendly and attentive. When we write ourselves, we now do it the way Hanna does.”
We provide a DPA, sub-processor list and security documentation and help with your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your contacts by topic and together choose the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team checks every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
Automated where it can be, human where it counts, and managed from start to finish.
