A Neople is the digital colleague of your customer service. It checks your webshop, POS system and stock at the same time, creates returns and adds points. In your brand’s tone. We build, you approve, and our specialists always keep an eye on things.
A simple question, but your agent has to look it up in another system.
Customers ask how it works and when they’ll get their money back. Manual work every time.
Customers email, call and chat about the same order. Your team does the work three times.
Your Neople checks your POS system, webshop and stock at the same time. So the customer gets one answer, whether they bought online or in store.
Good morning. Last week: 1,120 tickets, 74% handled on my own. In-store stock was the largest group.
I don't have the opening hours around the holidays yet. Can someone send them per store?
Thanks. Read it. From now on I use them per store.
Good morning. Last week: 1,120 tickets, 74% handled on my own. In-store stock was the largest group.
I don't have the opening hours around the holidays yet. Can someone send them per store?
Thanks. Read it. From now on I use them per store.
Sanne · email
I bought a coat online, but it’s too small. Can I exchange it at the store in Utrecht?
Emma (Neople) · internal note
Order found, size L is in stock in Utrecht. May I promise an in-store exchange and reserve the size? Ticket parked. @Anna, can you take a look?
Anna · internal note
Yes. Reserve it for 3 days in her name.
Emma (Neople) · internal note
Thanks. Coat reserved in Utrecht and confirmation sent. I’ll remember this for in-store exchanges.
Sanne · email
I bought a coat online, but it’s too small. Can I exchange it at the store in Utrecht?
Emma (Neople) · internal note
Order found, size L is in stock in Utrecht. May I promise an in-store exchange and reserve the size? Ticket parked. @Anna, can you take a look?
Anna · internal note
Yes. Reserve it for 3 days in her name.
Emma (Neople) · internal note
Thanks. Coat reserved in Utrecht and confirmation sent. I’ll remember this for in-store exchanges.
Sanne · email
I bought a coat online, but it’s too small. Can I exchange it at the store in Utrecht?
Emma (Neople) · internal note
Order found, size L is in stock in Utrecht. May I promise an in-store exchange and reserve the size? Ticket parked. @Anna, can you take a look?
Anna · internal note
Yes. Reserve it for 3 days in her name.
Emma (Neople) · internal note
Thanks. Coat reserved in Utrecht and confirmation sent. I’ll remember this for in-store exchanges.
Stock per store looked up live. Not in stock? Then your Neople offers another store or ordering online.
Home delivery or ready for pickup. Status and track and trace from your webshop and carrier.
Return rules explained, the return created and the refund checked, whatever the channel.
Missing points, linking a card or a benefit that didn’t work. Explained and credited.
Checking the balance, a card that doesn’t work or expired credit. Looked up and resolved within your rules.
Reviewing the receipt and photo, checking the warranty and starting a repair or replacement.
A complaint about a store employee or a customer who has had enough. Your Neople hands it over, with all the context.
Stock per store, order status, returns in store or online. Your Neople connects your stores and your webshop to one customer service. Is your system not listed? Then we build the integration via API.
View all integrations
SalesforceCRM
ZendeskHelpdesk
AdyenPayments
Shoeby has 220 stores and a growing webshop, with a webcare team of three. Neople Scotty sees the order status live, answers WISMO questions automatically and proactively sends washing instructions for delicate items. The next step: supporting the store teams too, in the same Shoeby tone.
“Scotty gives fresh, surprising answers, so our agents don’t get stuck in the same conversations over and over.”
We provide a DPA, sub-processor list and security documentation and help with your AI Act assessment. That way you get through the security review together with us.
We take your team along step by step. You provide the knowledge and approve, we do the building.
We look at your contacts by topic and together choose the questions with the most volume and the least risk.
Knowledge base, terms and conditions, CRM and helpdesk. If an integration is missing, we build it via API.
Your team checks every answer and every action, for content and tone of voice. Nothing goes live without approval.
Often the question with the most volume. Neople prepares, your agent approves.
Monthly optimisation with your dedicated specialist. Topic by topic towards full automation.
Automated where it can be, human where it counts, and managed from start to finish.
