Ticket volume
Ticket volume refers to the total number of customer inquiries or support requests received by a customer support team within a specific period.
What is ticket volume?
Ticket volume is the total count of support requests or customer inquiries that a customer support team receives over a set timeframe. It is a key metric for assessing the workload and demand placed on support agents.
Why ticket volume matters
Understanding ticket volume is essential for managing resources and ensuring efficient customer support operations. It helps businesses allocate the right number of agents and prioritize tasks, leading to better customer service.
How to manage ticket volume
- Monitor trends: Keep track of ticket volume trends to anticipate busy periods and prepare accordingly.
- Resource allocation: Adjust staffing levels based on expected demand to maintain service quality.
- Use of Neople: Implementing a digital coworker like Neople can help manage repetitive inquiries, freeing agents to focus on more complex tasks.
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