AI ticketing
AI ticketing involves using artificial intelligence to automate and streamline the process of managing customer support tickets, improving efficiency and response times.
What is AI ticketing?
AI ticketing is the use of artificial intelligence in managing customer support tickets. It automates the ticketing process, from categorizing and prioritizing to routing and resolving inquiries, making customer service more efficient.
Benefits of AI ticketing
AI ticketing enhances the support process by handling tickets faster and more accurately. This leads to quicker resolutions, improved customer satisfaction, and allows human agents to focus on more complex issues that require a personal touch.
Key features of AI ticketing
- Automated categorization: Quickly sorts and categorizes incoming tickets based on content and urgency.
- Intelligent routing: Directs tickets to the appropriate department or agent, ensuring efficient handling.
- Self-learning: Continuously improves through machine learning, adapting to new types of inquiries and evolving service needs.
Automate up to 80% of incoming customer questions
Put a Neople on your most repetitive questions to save your team time and redicscover more joy in your customer interactions.
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