What's new in your Neople

When your team and your Neople all work on the same procedures, you want to know what changed before it goes live. Now every sentence shows who wrote it.

• Every sentence is colored by the person who wrote it
• A Changed by legend lists who has unpublished text in the draft
• Your own edits are always blue, and changes you asked your Neople for are always amber
• Changes by your Neople show who asked for them
• Two people can edit the same draft at once, with avatars showing who's in it

What it can do

Your Neople can now build and update procedures and workflows on its own. You describe what you want, your Neople writes it.

• Sharpen an instruction
• Add something new
• Fix the tone
• Clean up a messy procedure

Why this one matters

Your company knowledge changes. A promo ends on Sunday. The return window goes from 30 days to 60. Telling a colleague is easy: you mention it in the morning meeting, they ask one question back, and by the afternoon they handle it properly.

Until now you had to know where your Neople's knowledge lived and edit the building blocks yourself. That changes here: your Neople is a colleague you can actually talk to.

How it works

1. You say what you need, in your own words. “We've extended the return window to 60 days” is enough to start.
2. Your Neople checks it understood you. Does the new window apply to sale items too? If something could go two ways, your Neople asks before writing.
3. Your Neople writes the procedure. In the structure you already use, with the building blocks you'd have picked yourself.
4. You look at it and decide. You see what changed before anything happens. Keep it, adjust it, or throw it away.

Things you can ask

We're running a summer promo until 31 August, free shipping over €50. Add it.

Our return window is 60 days now, not 30. Update the return procedure.

We no longer ship to the UK. Make sure that's covered.

This procedure has gotten long and messy. Can you tidy it up?

Nothing goes live without you

Your Neople never publishes directly. You review, you decide, you publish. Trying something out costs you nothing.

One view, the full story

Open any ticket and the customer conversation sits front and center, with an “Actions taken” panel right beside it. No more switching between tabs.

Click a response, see the work behind it

Every reply your Neople sent is now clickable. Click one to see each step and action your Neople took before sending it.

Readable data, less raw code

Ticket data now shows as clean, labeled fields with real dates instead of JSON. Larger payloads open in a searchable view.

Every team cares about different numbers: automation rate, suggestions used, where tickets pile up. With the new Insights view you stack the blocks you need into your own chart.

The Workflow explorer shows where your Neople spends its time, so you know when it's time to expand its skills.