Control | Security | AI oversight

Up to 80% automation that's
100% under your control

AI that runs off and does its own thing isn't AI you can trust. Neople gives you full visibility into what's being handled, escalated, or updated, so you're always the one calling the shots.

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Neople are always secure and compliant

"Automate everything" sounds good. Until something goes wrong.

Customer support automation should make your team's life easier. Not create a black box to worry about. Neople gives you the opposite: full visibility, real controls, and the confidence to actually hand things over.

Clear view of your Neople's work at all times

See progress, report back on your more important stats, and keep improving. No analyst required.

Control panel always at your fingertips

Test, tweak, and review every workflow to ensure there are no surprises befor going live.

Roll back to any previous version of a workflow at any time

Changed something and it didn't land? Go back. No drama.

How it works

You set the rules. Your Neople follows them.

Test it before
customers see it

Run your workflows on dummy data first. See exactly how Neople responds to real ticket scenarios before a single customer interaction goes through it. Nothing goes live until you say so.

See everything
it handles

Every ticket your Neople has worked on, progressed, or escalated is logged. A full history is always accessible. Whether you need it for a compliance audit or just to check how last week went.

Change anything,
anytime

Updated your returns policy? Rolled out a new product? Neople's versioning means you can update your workflows instantly, and roll back to any previous version if something doesn't land the way you planned.

"After a few conversations, it was clear that Neople would handle a lot of the heavy lifting for us and continue doing so."

Ingrid Poot

Customer Service Team Lead, Haarspullen