Freeday AI is one of the many options you have when looking for generative AI to automate repetitive tasks for your e-commerce business. AI keeps evolving and so do the tools that use it. Curious to know whether Freeday AI is the right choice and what other alternatives are worth to consider? This guide explores the top Freeday AI competitors, helping you find the ideal solution to set yourself up for success.
In short
- Neople: Best for e-commerce businesses of any size
- Lyro by Tidio: Best for small to medium-sized e-commerce businesses
- Gorgias: Best for fast-growing e-commerce stores using Shopify or Magento
- Trengo Helpmate: Best for SMBS in e-commerce, retail, travel and hospitality
- Freddy AI by Freshmate: Best for SMBs across several industries
What is Freeday.ai exactly?
Freeday AI is an AI-powered platform designed to automate routine tasks within customer service, finance, and KYC (Know Your Customer) departments. The platform functions as a digital workforce, offering AI-driven "digital employees" that handle interactions across various channels, including email, chat, and voice.
Key features Freeday
- Digital employees that function like human colleagues
- AI assistance for customer service, finance or KYC departments
- AI automation for routine tasks
- Integrates with existing IT infrastructures
- Uses interactions to provide insights in performance views and knowledge
- Invoice and mailbox management
- Improving interactions and follow-up tasks
Now you know what Freeday can offer, let’s have a look at the best alternatives in the market.
The top 5 Freeday AI alternatives compared
1. Neople
Neople is a fully integrated AI agent designed specifically for e-commerce support teams. More than a chatbot or automation plugin, a Neople acts like a real support agent. They can handle repetitive questions, perform tasks, learn from your internal systems, and speak in your brand’s tone of voice.
Each Neople is trained on your documentation, tools, and historic customer conversations, so they know what to say, how to say it, and where to find the right answer. And with the newly launched Neople Studio, your team can manage your AI agent without writing a single line of code.
Tweak the tone, share knowledge in multiple formats, set up workflows, track performance, and decide exactly when and where the AI steps in.
As your team works, your Neople learn, automatically improving replies based on edits and feedback. Whether you’re handling complex workflows, facing seasonal spikes, or want to offer global support, a Neople adapts to the way your team works. Neople work wherever your team works thanks to integrations with tools like Zendesk, Freshdesk, Trengo, Slack, Teams and much more.
Website: Neople.io
Best for: E-commerce businesses of any size
Key features:
- A uniquely designed AI agent trained on your own data, tools, and customer conversations
- Accurate, on-brand replies across all support channels
- Studio dashboard to adjust tone, workflows, and autonomy
- Learns and improves through feedback and edits
- Multichannel integration: email, chat, Slack, Teams, Zendesk, Trengo, etc.
- Analytics to track performance and fine-tune results
- No-code setup and workflow automation
- Dedicated success support to guide implementation and adoption
“For anyone considering working with Neople, the biggest advantage is the time savings. It frees up your team to focus on making a real difference for customers instead of constantly answering repetitive questions.” - Pam van Nuland, Lead Webcare Specialist, Shoeby
2. Lyro by Tidio
Lyro by Tidio is an AI-powered tool designed to improve customer service for e-commerce businesses by providing real-time, personalized responses to common inquiries. By using natural language processing, Lyro efficiently manages customer interactions, such as order tracking and product recommendations, reducing the need for human intervention.
Tidio, the platform behind Lyro, offers a comprehensive suite of customer service solutions, combining live chat, chatbots, and helpdesk features.Tidio integrates with websites and multiple platforms to offer a complete solution for managing customer interactions.
Website: Tidio.com
Best for: Small to medium-sized e-commerce businesses due to its ease of use and seamless integration with platforms like Shopify and WooCommerce.
Key features:
- Automated responses to common customer inquiries
- Automation of recurring tasks like order status checks and ticket creation
- Multilingual support
- Performance monitoring to improve responses
- Hand-off from bot to support teams
- Analytics insights to understand the customer experience
- Answers based on support content
3. Gorgias
Gorgias is an AI-powered conversational platform for ecommerce brands that automates customer support and sales interactions. It uses natural language processing to handle common inquiries like order updates, refunds, and product recommendations across multiple channels like email, chat, social and SMS.
The platform automates answering repetitive questions, detects intent, and suggests replies, helping teams save time without losing the human touch.
Website: Gorgias.com
Best for: Fast-growing e-commerce stores using Shopify or Magento
Key features:
- AI-powered responses and intent detection
- Multichannel inbox (email, chat, social, SMS)
- Automation rules for tagging, assigning, and replying
- Built-in order actions and macros for faster handling
- Performance tracking and CSAT monitoring
4. Trengo Helpmate
Trengo is a comprehensive customer communication platform that consolidates interactions from multiple channels into a single inbox, improving team collaboration and response efficiency.
Trengo Helpmate, the AI-powered assistant within the platform, automates tasks and provides intelligent support, enabling businesses to handle customer inquiries more effectively and reduce manual workload. This combination makes Trengo a powerful tool for businesses looking to optimize their customer service operations across various communication channels.
Website: Trengo.com
Best for: Small to medium-sized businesses (SMBs) and enterprises that are looking to optimize their customer communication processes in industries like e-commerce, retail, travel and hospitality
Key features:
- Automated responses to high-volume, repetitive queries
- Multichannel support across web, SMS, social media, voice and email
- No-code chatbots
- Includes knowledge base content
- Workload balancing to distribute tasks among team members
- Labels and rules to prioritize tasks
- Reporting and analytics for insights to improve customer service
5. Freddy AI by Freshworks
Freddy AI by Freshworks is an AI-powered assistant embedded within Freshworks' suite of products, targeting businesses that want to automate customer support, sales, and marketing tasks.
Freddy AI offers three different services: 'Freddy Self Service' for intelligent chatbots, 'Freddy Copilot', an AI coach and collaborator, and 'Freddy Insights', which provides AI-driven insights to anticipate issues and spot opportunities.
Website: Freshworks.com
Best for: Small to medium-sized businesses and enterprises across various industries that seek to optimize their customer interactions and sales processes.
Key features:
- AI-powered automation of repetitive tasks
- Conversational AI and chatbots
- Actionable insights and analytics of customer interactions and sales data
- Natural language processing
- Omnichannel support across multiple communication channels
- Sales and marketing assistance
- Integration with the Freshworks suite
- Self-learning capabilities
Why Neople is the best solution to improve e-commerce support with AI
While these Freeday AI alternatives offer unique features, we believe Neople is the most advanced and controllable AI agent built specifically for e-commerce support teams.
Unlike generic chatbots, Neople learns from your systems, speaks in your tone of voice, and improves automatically through real-world feedback. With Neople Studio, your team gains full control over how the AI behaves, without needing to code.
From adjusting workflows to monitoring results, it gives you the power to scale support quality, not just volume. Most importantly, Neople is designed to work safely and reliably in customer-facing roles.
By training your AI agent on your data and giving your team the tools to supervise it, Neople makes automation an asset, not a risk.
Want to see how your Neople can work together with your team? Book a free demo and meet your future new AI colleague, whether it's Max, Emily, or Bob, and see how they could work alongside your team
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