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How Genesys works with Neople
Neople plugs into your Genesys environment to give your agents superpowers. It reads conversations in real time and suggests helpful replies, gathers insights from past interactions, and pulls in relevant knowledge from your help center—automatically. Instead of clicking through tabs or searching for answers, your team gets what they need, when they need it. With Neople working quietly alongside Genesys, your contact center runs faster, feels smarter, and leaves customers genuinely impressed.
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Automate up to 80% of incoming customer questions
Put a Neople on your most repetitive questions to save your team time and redicscover more joy in your customer interactions.
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