From AI ambition to impact

We transform how your organization works with AI

From strategy to implementation: our specialists work with your team to redesign the right processes and introduce digital AI colleagues, called Neople, who take over repetitive work on their own.

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100+ leading European companies in every sector already work with Neople

Active in, among othersRetail Hospitality Utilities E-commerce Beauty Municipalities Parking Insurance

01AI implementation

We implement AI colleagues. It's been our craft since 2022.

Most AI projects get stuck on execution: messy knowledge bases and half-connected tools. We bring the people, the strategy and the platform. Our specialists solve it together with your team, from the first workflow to every improvement after that.

View our service

Two Neople specialists at work in the office

Step 1OnboardingWe set up your account and agree on where your Neople starts. Security comes first.
Step 2Work analysisWe find the work that comes back most often and pays off most to automate first.
Step 3Workflow designWe write the first work instructions for your Neople together with your team. Nothing goes live without your approval.
Step 4IntegrationsWe connect your systems and data, together with your IT team.
Step 5Live and optimizingWe go live, review the results every month and sharpen or add procedures.
Step 6Monitoring and qualityWe monitor quality, flag issues before anyone notices them and make sure your Neople takes on more work every month.

02Platform

Your Neople works in all your tools. You check everything in one place

They talk to your team like regular colleagues. They let you know what they've done, what they noticed and what they need to move forward. And nothing happens without your approval.

01Working in your toolsWork together with your Neople in your tools, like MS Teams, Slack, Zendesk or Salesforce. They let you know what they did, what they noticed and what they still need.

02Ask when in doubtWhen in doubt, they pause the workflow and ask a colleague. Nothing goes out without certainty.

03Report what they learnIn our platform Neople Studio you see every week what comes in: volume, topics and what your Neople can automate. The numbers leadership wants to see.

Teams

Slack

customer-serviceSupport team

14 members

PostsFilesNotes

EmmaNeople08:02

Good morning. Last week: 412 tickets, 83% handled on my own, CSAT 4.6.

12 people asked about the new size chart. I don't have it yet. Can someone send it?

Anna de Groot08:41

PDFsize-chart-aw26.pdf

EmmaNeople08:41

Thanks. Read it. I'll use it from now on.

Type a message

Zendesk

Salesforce

Freshdesk

#4471Zendesk Support

Return of a sale itemOn-hold

Sophie · customer

Hi, I bought a dress in the sale 10 days ago. Can I still return it?

Emma (Neople) · internal note

I'm not sure whether the 14-day period also applies to sale items. Ticket parked. @Anna, is that right?

Anna · internal note

Yes, sale items too. The same 14 days.

Emma (Neople) · internal note

Thanks. I'm sending the reply now. I'll remember this for sale items.

Zendesk

Salesforce

Freshdesk

Case 00004471Return of a sale item

On Hold

FeedDetails

Sophie · email

Hi, I bought a dress in the sale 10 days ago. Can I still return it?

Emma (Neople) · Chatter post

I'm not sure whether the 14-day period also applies to sale items. Case parked. @Anna, is that right?

Anna

Yes, sale items too. The same 14 days.

Emma (Neople) · Chatter post

Thanks. I'm sending the reply now. I'll remember this for sale items.

Zendesk

Salesforce

Freshdesk

Return of a sale item#4471

Waiting for colleague

Sophie reported via email

Hi, I bought a dress in the sale 10 days ago. Can I still return it?

Emma (Neople) private note

I'm not sure whether the 14-day period also applies to sale items. Ticket parked. @Anna, is that right?

Anna private note

Yes, sale items too. The same 14 days.

Emma (Neople) private note

Thanks. I'm sending the reply now. I'll remember this for sale items.

Teams

Slack

# customer-service

Emma (Neople)APP8:02

Good morning. Last week: 412 tickets, 83% handled on my own, CSAT 4.6.

12 people asked about the new size chart. I don't have it yet. Can someone send it?

Anna de Groot8:41

PDFsize-chart-aw26.pdfPDF

Emma (Neople)APP8:41

Thanks. Read it. I'll use it from now on.

👍 2

Message #customer-service

+BI@

Studio

/ Insights

studio.neople.io

Emma (Neople)Recommendation · July 6Start with returns and exchanges. 31% of questions, fully automatable.

6,180tickets in 13 days

31%returns and exchanges

€245,000savings per year

Volume per day

Meet the Neople already at work

First we map which work keeps coming back and how much time it costs your team. That is where we put your Neople. Your team keeps time for the work that needs a human.

All customer stories

04Security

Safe and trusted in Europe

We provide the DPA, subprocessor list and security documentation, and help you think through your AI Act assessment. That way you get through the security review together with us.

Visit the Trust Center

ISO 27001Certified information security management, audited annually.

GDPR compliantProcessing in line with the GDPR, with a DPA and subprocessor list.

Data in the EUOption to keep all your data in the EU.

EU AI ActTransparent decision-making, ready for the 2026 requirements.

SSO and rolesSingle sign-on, permissions per role and a complete audit trail.

Human approvalNothing goes live without your team's approval.

05Integrations

Works in your systems, with 3000+ integrations live

Your Neople works in your helpdesk, CRM, ERP, data warehouse and identity environment. 3000+ apps are available right away. If your system isn't listed, we build the connection via API.

Salesforce