Hundreds of support
workflows handled
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AI agent for customer service
Hundreds of support
Neople is the best AI agent for scaling customer support while allowing your team to shine. No additional hires or tooling required.
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"Vicky has become a valued team member in our customer support team. One of the best parts of Vicky has been her display of empathy, adding a human touch to her interactions.”
Myrthe Roelofsen, Vitaminstore
Neople are trusted by leading e-commerce brands
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Stats don't lie
Neople boost team performance without more resources
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You don’t need to add more solutions to your toolstack for better support. Add intelligent assistance to your team instead and increase both customer and employee happinness.
-42%
Average first response time
+10%
CSAT increase
-35%
Time spent per ticket
+500%
ROI in 3 months
Why Neople are trusted coworkers
Over +100 support teams work with Neople for stress-free growth in an AI world
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Pro in all of your favorite tools
Neople can work independently in any tool you can give them access to, either by providing a user log in or API connection.
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Your knowledge base hero
Never lose track of critical organizational knowledge. Your Neople will manage and track policies, workflows, and team data.
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Workflow wizard
If you have a workflow documented, your Neople can automate it. Start having those repetitive tasks run in the background.
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Conversational superstar
On-brand communications has never been easier with a Neople in your team. Watch them master your tone of voice.
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Always-on team player
Whether you’re a newbie or just need some information, your Neople has all the info you need at their (virtual) fingertips.
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Scalable growth partner
No more hires to meet demand or to grow faster. Your Neople will handle the routine, so your team can do the extraordinary.
Grow your business again without the extra tools, hires, or resources
Collaborate with an AI agent that helps your business grow again by automating standardized workflows, mastering your company knowledge, and supporting your team with the right information at every juncture.
Without Neople
Traditional teams struggle to keep up with demand and deliver better results
With Neople
Teams collaborate with AI to 5x their results and grow again
Multiple AI tools spread across tools and platforms
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One AI that can work across your entire tool stack
Time sunk into learning different AI tools and platforms
AI that matches your workflows and fits within your existing team
Manually finding the right information in multiple systems
Receiving the right information in the best suitable format
High workload and pressure to grow with limited resources
More time to focus on high-impact growth initiatives at no additional cost
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Get +50% of team time back for high-value initiatives
Imagine what your team could do if they didn’t have to complete routine workflows, answer repetitive questions, and search for information across systems. Teams that work with Neople are able take initiatives that will grow the business off the backlog and put them into action.
"Floris helps answer our customer questions. With his help, we always stay friendly and polite! In addition, it saves an incredible amount of time looking up information. He has really become a team member!"
Eva Lenards, Flinders
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Experience +500% ROI within 3 months
Time saved, efficiencies found, hiring paused— it all adds up and quickly when you have a Neople in your team. No more failed AI implementations that end up costing your team time and money.
"New team CS team members are onboarded in half the time with the help of Pim & Pien! In two weeks they’re ready to answer tickets instead of after four weeks."
Janneke Bongartz, Plein
Boost CSAT by 10% and see the impact on revenue
Start impressing customers with fast, on-brand, and personal service, as your team spends more time on customer relationships and less on ticket resolution. Customer loyalty? Absolutely.
"Working with a Neople allows our team to invest time and energy in more valuable interactions with customers."
Aimee Bouvrie, The Social Hub
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Data and security
Neople will keep your company data in the right hands
Neople work with trust, transparency, and control when it comes to your company data.
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ISO certified 27001
Neople comply with GDPR regulations
Option to house your data in the EU
Here’s how e-commerce businesses improve customer support
Neople collaborate with teams responsible for high-quality support at leading brands.
AI support in your favorite tools and custom systems
Your Neople works wherever you work— from contact centers to email, Slack,and Teams. Neople can access your systems with a user log in or with API connection, allowing Neople to work in any web-based system.
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Zendesk
Contact center
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Freshdesk
Contact center
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Trengo
Contact center
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Slack
Internal communication
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Teams
Internal communication
Telegram
Customer communication
Channable
Product data feed
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Returnless
Parcels & returns
Zendesk
Contact center
Freshdesk
Contact center
Trengo
Customer communication
Slack
Internal communication
Teams
Internal communication
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Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
Zendesk
Contact center
Freshdesk
Contact center
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
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CM.com
Contact center
Zendesk
Contact center
Freshdesk
Contact center
WhatsApp
Customer communication
CM
Contact center
Picqer
Order management system
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
Neople Studio
Become an AI superuser with Neople Studio
Neople Studio is the platform designed to support your team’s journey into safe, reliable, and insightful AI collaboration.
Here’s what you can expect:
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Test workflows before they go live
View task history and breakdown decisions
Deep dive into adoption trends an performance
Customize your Neople to reflect your own brand
Edit and update knowledge documents in one place
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Upgrade your support
Neople work like your best support hire
Grow with a happier, more confident support team on your side with Neople.
Act
Neople automate your most common workflows
Improve your team's efficiency and job satisfaction.
Learn
Neople absorb important team and customer info
Never miss a beat with a centralized knowledge source.
Suggest
Neople find the right info for fast and easy responses
Keep your humans in the loop with the right information available whenever, wherever.
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